E-commerce
Boost our after-sales service strategy by sending personalized communications through multiple channels.
Create positive experiences and increase the likelihood of future purchases. Lower your retention costs and build relationships for life.
Trusted by top brands across the globe
Attract, convert and retain!
With over 15 years of experience, E-goi offers a set of solutions that allow s you to respond to different challenges at all stages of your customer’s journey.
Conversion
Create email campaigns with product recommendation based on online store behavior or lead nurturing campaigns, based on views and other goals.
Retention
Campaigns to recover abandoned carts, fully customized through different communication channels and depending on customer’s value/profile (Email, Web Push, App Push, SMS)
Loyalty
Enhance your upsell & cross-sell strategy with product recommendation based on Artificial Intelligence.
Long-lasting relationships
Keep customers happy and up-to-date with after-sales messages: order status alerts via SMS, NPS inquiries via email, and more.
Our Approach
Database and product catalog’s integration
- Initial E-goi Account Settings and Integrations
Behavioral Data
- Visitors, traffic origin and conversion rate.
Multichannel Strategy
- Communication depending on customer’s profile – Email, Web Push, App Push, SMS.
Ongoing monitoring:
- The result of each action will be materialized through E-goi reports and dashboards.
How can we help?
- Increase customer satisfaction by providing reliable, real-time information about shipping, delivery or collection.
- Measure customer satisfaction by asking for their feedback and taking action when there is a negative feedback.
- Strengthen customer relationships by improving the shopping experience.
- Machine Learning predictive models, in order to generate future purchase opportunities, through complementary product recommendations.
- Abandoned Cart Recovery Automation Flows
- Lead nurturing streams to increase conversion rate
- Integrate customer base with facebook/instagram audiences to capture new potential customers: ads for similar profiles
- Automations based on onsite behavior
Join the revolution!
Our team is ready to help.
WHERE MARKETING AUTOMATION AND ARTIFICIAL INTELLIGENCE MEET
